Your H2O Capsule could be replaced for any manufacturing defect free-of-charge for up to 12 months from purchase. This does not cover damages caused by normal wear and tear, accident, non-standard or negligent use. We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer's defect.
Upon successfully claiming the warranty, the original needs to be returned to us. If the original is not returned and continues to be used, please note that it would be considered to be used at the customer's own risk. The manufacturer's warranty of the original is voided after a replacement is issued. Once a replacement has been issued, no further replacements would be issued for the same original product upon which the warranty was claimed for already.
To submit a warranty claim, please fill out the claim form with a photograph of the manufacturing defect.