Shipping

Standard shipping

  • We offer free standard shipping for our customers within the united states that spend over $30. A tracking number will be provided via email once available.
  • Delivery time: 6-7 business days

Priority shipping

  • Priority shipping is available for an additional fee. Your exact priority shipping cost will be calculated at check-out.
  • Delivery time: 2-3 business days

Returns

  • If you are not completely satisfied with your product you can return it within 30 days of the purchase date for any reason. Your products must be in unused condition, have the original packaging in order to be returned. If it is returned and not in new condition your refund will be denied.
  • Return labels are only available to customers whose purchase is defective or damaged during transit. All shipping costs for returns due to any other reasons are to be paid by the customer. We do not offer free returns.
  • Please reach out to our customer service team at support@h2ocapsule.com for return form and return address.

Exchanges

  • We currently don't offer free returns, all shipping costs for exchanges are to be paid by the customer. Please reach out to our customer support team at support@h2ocapsule.com for an exchange form. Once you receive it, complete it and include it in your package that you are sending back to us. Once we receive your package you will be refunded and you can place a new order for the product you would like.