We’re extremely proud to stand behind the quality of our products. Please rest assured your purchase is covered by limited 12 months warranty.
The warranty covers:
- Manufacturing defects
- Workmanship issues
- Defective products
It does not cover:
- Normal wear and tear
- Accidental damage (like a dropped product)
- Product misuse and improper care
- Cleaning-related issues
We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer's defect.
Upon successfully claiming the warranty, the original needs to be returned to us. If the original is not returned and continues to be used, please note that it would be considered to be used at the customer's own risk. The manufacturer's warranty of the original is voided after a replacement is issued. Once a replacement has been issued, no further replacements would be issued for the same original product upon which the warranty was claimed for already.
To submit a warranty claim, please fill out the claim form below with a photograph of the manufacturing defect and your order number.